Q) Why don't you show all of your designs online? Great Question! The simple answer is there are simply too many. We have found that clients prefer our personal service over spending their time looking through thousands of designs that are meaningless to them.
Instead, we focus on personal service. Simply contact us and we will talk with you to learn what you are looking for. From there we will spend our time looking through our designs for you, and then present you with a selection to choose from.
Back to Top
Q) What makes you different from all other embroidery companies? First, we focus on very specific markets; the emergency, rescue and medical markets.
Second, we are a small company that focuses on service. We can offer quality service with quick turn around because we take on only as many clients as we can effectively serve, not because we have thousands of machines.
Back to Top
Q) What is your return policy? Once items are embroidered or printed with personaliztion, they are non returnable. Unless there was an error in the personalization process. Or a defect in the material. Please double check spelling and measurements prior to ordering items.
Items must be returned within 10 days of receipt and not worn and not washed Back to Top
Q) How do I return item if it was not personalized Items can be returned to:
10395 Friars Rd
San Diego, CA 92120
We are not responsible for shipping charges. You will be refunded your money minus a 15% restocking fee. Refunds are sent to PayPal or Credit Card account that was used to pay for item. Back to Top
What is the best way to contact you? Email is the best as we are constantly checking the computers while working on your products.
Sales@InStitchesUSA.com Back to Top
